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Orders
Below are some of are common questions about orders
How do I place an order?
Simply browse our products, add your favorite items to the cart, proceed to checkout, and complete your payment or select Cash on Delivery (if available in your area).
How will I know if my order is confirmed?
Once your order is successfully placed, you will receive an order confirmation via email or SMS containing your order details and confirmation number.
Can I change my shipping address after placing an order?
If your order has not been shipped yet, please contact our customer support team as soon as possible. We will do our best to update your shipping information.
Can I cancel my order?
Orders can be cancelled before they are processed and shipped. Once dispatched, the order cannot be cancelled.
What payment methods do you accept?
We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and Cash on Delivery (where available).
Can I order without creating an account?
No, creating an account allows you to track orders and enjoy a faster checkout experience.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you deliver across India?
Yes, Sanjeevni Organics delivers products across most serviceable locations in India through trusted delivery partners.
When will my order be shipped?
Orders are usually processed within 1–2 business days after successful order confirmation and payment verification.
How long will delivery take?
Most orders are delivered within 3–7 business days depending on your location and courier service availability.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS, allowing you to monitor your shipment in real time.
What is your return policy?
We accept returns only for products that are damaged, defective, or incorrectly delivered. Please contact our support team within 48 hours of receiving your order.
What should I do if I receive a damaged product?
If your order arrives damaged, please share clear photos of the product and packaging with our support team. We will review the issue and provide a suitable resolution.
Do you offer refunds?
Approved refunds are processed to the original payment method within 5–7 business days after successful verification of the return request.
Is shipping free?
We may offer free shipping on eligible orders and promotional campaigns. Shipping charges, if applicable, will be displayed during checkout.
Can I exchange a product?
Exchanges are available only for damaged, defective, or incorrectly delivered products, subject to verification by our support team.
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